App / Sports
These terms set out how your philwn account operates, what rights you hold under this policy, and how we handle the data connected to your GCash and InstaPay transactions. Access and eligibility depend on local law and are available only where local law permits.
philwn operates under a policy framework designed for eligible regions, and access to our platform is subject to local law wherever you are in the Philippines. We do not make blanket guarantees about service availability — if your region restricts access, the terms here reflect that boundary. When you complete a GCash deposit or route a transfer through InstaPay, the transaction data associated with that action falls within the scope of this policy. We collect only what is necessary to process your account activity, verify your identity where required, and maintain a record you can consult at any time through your account dashboard. We do not share payment data with unaffiliated third parties for marketing purposes. The terms on this page govern your use of our platform, the records we hold about your account, and the way we respond to requests you raise through our support channels. Any update to these terms is reflected in the current version shown here — the date of the most recent revision appears at the foot of this page. Continuing to use your account after a revision means you have read the current terms.
Not everything connected to your experience falls under the same rules. The table below separates what this policy directly governs from what sits outside it, so you know where to look when a question comes up.
Login credentials, session activity and account-level controls are all within scope. If you need to review your login history or update your registered email, those records are accessible directly from your account settings page.
Deposits and withdrawals processed through GCash or InstaPay generate a transaction record stored against your account. This policy covers how we retain, protect and surface that record to you on request.
Game content supplied by studios such as PG Soft and Habanero is governed by those providers' own terms for content licensing. Our policy covers how you access that content, not the mechanics or rules of individual titles.
Payment processors, e-wallet providers and any external link you follow from our platform operate under their own separate terms. We have no authority over those services and cannot extend our policy to cover them.
You hold specific, actionable rights under this policy — not just statements of principle. Your transaction history, including every GCash deposit and InstaPay transfer recorded against your account, is available from the transaction section of your account dashboard after login. If you find an error in your registered details — your name, contact number or linked e-wallet information — you can submit a correction request directly through the account settings page or by reaching our support team. We aim to acknowledge correction requests and respond with an outcome within the period stated in the support channel you use. If you want to understand what data we hold about you, raise a data inquiry through the contact form; we will confirm the categories of data, their source and the retention period that applies. Account closure is also your choice — the process is shown in account settings, and we will confirm when the closure is complete.
Open the transaction history section in your account dashboard to see every deposit and withdrawal logged under your account, including GCash and InstaPay entries, with date, amount and status.
If any registered detail is wrong — e-wallet number, contact email or display name — submit a correction through account settings. Our support team handles discrepancies that cannot be resolved through self-service.
Use the contact form or live chat to ask any question about how your data is used, what we retain, and for how long. We treat every policy inquiry as a formal request and log our response against your account.
If you choose to close your account, the closure steps are visible in account settings. Outstanding balances must be resolved before closure is processed; we confirm completion by the contact method on your account.
Every policy question has a specific path to the right team. Use the channel that matches the urgency and type of your request — live chat for account-level questions, email for formal data or correction requests, and the help center for self-service answers you can act on immediately.
Start a live chat session from any page on the platform. This is the fastest path for account-access questions, transaction discrepancies and policy clarifications that need a direct response.
Send a formal request — data inquiry, correction submission or account closure — to our support email address. Email creates a written record of your request and our response, which is useful for policy matters.
The help center covers common policy questions with step-by-step answers. Check here first for account settings paths, GCash transaction record steps and data-retention explanations before raising a ticket.
Our approach to data handling is built on a straightforward principle: we collect what we need to operate your account, we protect it with standard security practices, and we make your own records accessible to you. The following four areas reflect how that principle works in practice across your account.
We collect account registration data, transaction records and session cookies necessary to keep you logged in and to surface your account history. Cookie preferences can be adjusted through the cookie settings shown at the foot of the site.
Your account is protected by password authentication and, where enabled, a second verification step. We do not store your GCash PIN or InstaPay credentials — those remain with your e-wallet provider at all times.
Transaction and account records are retained for the period required under applicable law in eligible regions. After that period, data is deleted or anonymised. You can ask for the specific retention period that applies to your account via the support contact form.
To update, correct or request deletion of your data, contact support through live chat or email. We log every such request, confirm receipt and provide a response within the timeframe stated in our support channel at the time of your inquiry.
These are the questions our support team receives most often about account policy, data rights and legal terms. Each answer points to the specific step or location in your account where you can act.
Yes. Every deposit or withdrawal processed through GCash or InstaPay generates a record stored under your account and covered by this policy. You can view those records in the transaction history section of your account dashboard after logging in.
The current version is always the one shown on this page. We update the revision date at the foot of the page when terms change. Continuing to use your account after a revision means you have read and accepted the updated version.
Open account settings to update basic details directly. For changes that require verification — such as a linked e-wallet number — submit a correction request through live chat or email support. We confirm the outcome once the correction is processed.
Yes. Submit a data inquiry through the contact form or email support. We will confirm the categories of data held, where it came from and how long we retain it. This is a formal request and we log our response against your account record.
Access depends on local law and is available only in eligible regions where local law permits. We do not make claims about availability in specific cities or provinces. Check the access information shown during account registration for the current eligibility status.
After account closure, we retain your transaction and identity records for the period required under applicable law. Once that retention period ends, data is deleted or anonymised. You can request the specific period that applies by contacting support before or after closure.